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Shipping Policy
Shipping Options and Rates
Effective February 10, 2008
Unfortunately, we are unable to ship anonymously.
Please note that we reserve the right not to ship orders with unconfirmed or incorrect billing addresses and in some
cases ship to the correct billing address only. Thank you and we apologize for the inconvenience.
SORRY, WE DO NOT SHIP ANONYMOUSLY!
WITHIN THE UNITED STATES
Standard shipping:
- available for packages 12 oz or less only
- approximately 2 to 8 business days, depending on destination
- orders $30 and over: FREE !!!
- orders under $30: $2.99 flat rate charge
Premium shipping:
approximately 1 to 4 business days, depending on destination
$5.49 to $6.99, depending on package weight
Express shipping:
next or second day guaranteed
$21.99 and up, depending on package weight
CANADIAN ORDERS
USPS Air Mail:
approximately 3-8 business days
$3 (most orders) and up, depending on package weight
OUTSIDE OF THE UNITED STATES AND CANADA
USPS Air Mail:
approximately 3-10 business days
$3.99 and up, depending on package weight
Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
Claims about wrong, damaged, defective, or missing items are accepted within 7 days of package
receipt.
Shipping Options
Standard shipping
Orders with standard shipping option ship within 2 business days* via USPS First Class Mail Service, which
usually delivers after 2 to 7 business days (depending on how far it goes - we are in NJ), but takes longer than
that quite often. Please don't claim not receiving your order before 10 business days have passed.
A shipping notice with a delivery confirmation number** is sent via email (please check for misspells
when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't
let you know where your order is and when it will be delivered. Most likely the status of your package won't
change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't
shipped! More than that, they mean the opposite.
"The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to
expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."
"The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005,
but the item has not yet been scanned in the mailstream. Please check back later."
Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other
reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request
with the shipping fee charged again.
Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the
package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same
rules apply as explained above for returned orders.
Premium shipping
Orders with premium shipping option ship same or next business day* via USPS Priority Mail Service, which
usually delivers within 1 to 4 business days (depending on how far it goes - we are in NJ) and rarely takes
longer than 5.
A shipping notice with a delivery confirmation number** is sent via email (please check for misspells
when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't
let you know where your order is and when it will be delivered. Most likely the status of your package won't
change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't
shipped! More than that, they mean the opposite.
"The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to
expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."
"The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005,
but the item has not yet been scanned in the mailstream. Please check back later."
Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other
reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request
with the shipping fee charged again.
Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the
package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same
rules apply as explained above for returned orders.
Express shipping
Orders with express shipping option ship via USPS Express Mail Service and guaranteed for delivery by the
second day if placed on business days Monday to Friday before 3 pm EST - or your money back! Excluded are Alaska
and Hawaii. Also, Sunday and holiday delivery is not available to some locations (usually rural), so Friday
orders to such locations are guaranteed for Monday delivery only (or for the day after holiday). Here is a
useful link to find out when to expect your Express order:
http://webapps.usps.com/expressmailcommitments/landing.jsp?origin=08091
. Most orders placed before 3 pm on business days will be delivered next day, but we can't guarantee that.
If there is a problem with your order, we will try to contact you and resolve the problem. If we are
not able to reach you (wrong contact info or no reply), your order will be delayed and then sent as is. Your
shipping method may be downgraded to premium with a refund of the rate difference.
A shipping notice with a tracking number will be sent via email (please check for misspells when you
type your email address!).
Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any
other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on
request with the shipping fee charged again.
All express orders require customer's signature upon delivery. If you are not there, a notice will be
left. Delivery will be attempted next day and the package will be available for pick-up at your local postal
office. Express shipping charge will not be refunded for orders not claimed (usually they keep packages for five
days) and therefore returned to us, and there will be no free reshipping for such orders.
Express shipping is not available for military addresses.
* Cut-off time is 3 pm EST.
If there is a problem with your order, we will try to contact you and resolve the problem. If we are not able to
reach you (wrong contact info or no reply), your order will be delayed and then sent as is. If that happens with
an express order, your shipping method may be downgraded to premium with a refund of the rate difference.
** Delivery confirmation numbers are not available for military addresses.
Claims for orders not received must be submitted to us via e-mail within 30 days of the order
date.
Claims about wrong, damaged, defective, missing items are accepted within 7 days of package
receipt.
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